Programme Group Settings

To access Programme Group Settings

• From the top bar click on More > select Programme Groups > click Edit beside the required group > click Edit Group Configuration.

Settings

Settings can be customised for each programme group.

• General Settings:
  • Write access ends: Defines the number of minutes before an appointment that a client can no longer edit their questionnaire.
  • Processing Days: Determines the minimum time after an appointment that a follow-up appointment can be scheduled. This is to allow results to be processed and reports to be approved.
• Admin notifications: Allows a system Administrator to be notified when the available appointments fall below a certain number. Leaving this field blank will disable notifications.
• Questionnaire Notifications: Determines the timing of notifications to be sent to clients.
  • Questionnaire reminder: This is a reminder for clients to complete their medical questionnaire. The default setting is 3 days.
• Appointment Notifications:
  • Appointment reminder: This is a final reminder sent to clients of their appointment time and location. The default setting is 1 day.
  • Early Appointment reminder: This is a first reminder sent to clients of their appointment time and location. The default setting is 30 days.

• Appointment Cancellation: This is where you set the cancellation window and late cancellation criteria.
• Cancellation time frame 
  • • Cancellation time frame is the number of days / hours in advance of an appointment a client is allowed to cancel their appointment online. This will only be displayed if you have selected the option Allow appointment cancellations. 
    • Select the type of appointment you wish to allow cancellations for.
    • A cancellation message can be created if required. This message will be displayed to a client in the booking confirmation email and if they cancel their appointment.

• • Late cancellations
    • When appointment cancellations are enable, a late cancellation time frame must be set. This time frame must be greater than or equal to the cancellation time frame.
    • The late cancellation time frame will categorise appointments into early and late cancellations.
    • Filters can be applied to search for early and late cancellations on the appointments page. Early and late cancellations will also be listed on appointments CSV.