Client notifications are primarily delivered through email. If you are interested in sending client notifications via SMS, please reach out to support@fullhealthmedical.com for more information on this service.
Clients receive email or SMS notifications under the following circumstances:
- When a client is invited to register an account created by a provider.
- When a client registers or books an appointment online.
- Appointment reminders are sent before a client's scheduled appointment, based on the provider's settings.
- Clients will also receive questionnaire reminders if they haven't completed their questionnaire before the scheduled appointment, with the timing determined by the provider.
How to access client notifications
To view a full list of all notifications:
- Click on Clients / Participants > select Notifications from the drop-down menu
To view notifications history for an individual client:
- From the top bar select the Client/Participant tab > select Clients from the drop-down menu.
- Enter your search criteria > click Filter.
- If a client with the specified details exists in the database, the result will be returned.
- Click on the Client name to open and view their profile.
- On the left side bar > click Notifications.
- Click on the Subject to view notification details and history.
SMS notification statuses
SMS notifications will have one of the following statuses assigned:
- Sent: SMS has been sent from Full Health
- Delivered: SMS has been delivered to the mobile service provider
- Failed: SMS failed to be delivered
One common reason for SMS delivery failure is an invalid phone number!
email notification statuses
email notifications will have one of the following statuses assigned:
- Sent: email has been sent from Full Health
- Delivered: email has been delivered to the email service provider
Delivered status limitations:
- Mail server acceptance: Delivered means the email reached the recipient's server, not necessarily their inbox. It may be filtered into spam or other folders beyond our tracking.
- Untracked opens: Delivered emails may have been opened by the recipient, however, the recipient's server privacy rules may prevent reporting of this by blocking the tracking pixel.
- Opened: email has been opened by the client
Opened status limitations:
False positives: email tracking often uses tracking pixels (tiny images) to detect opens. However, if the recipient's email client is set to automatically download images, it may trigger an Opened status even if the email wasn't actively viewed by the recipient.
Privacy tools: Some recipients use email security or privacy tools that pre-fetch images including tracking pixels, as a privacy measure. This can falsely signal that an email was opened when it may not have been.
- Spam: email has been marked as spam by the email service provider
- Scheduled: emails sent outside notification schedule hours will be scheduled to send at the next notification period start time.