Clients can easily request the deletion of their account on the Full Health Medical platform by logging in to their online account.
How a client requests account deletion:
- Log in to their online account.
- From the home screen > click Profile > click Account / Profile details.
- Select Request account deletion.
- If no medical data is associated, the user’s account will be automatically deleted and they will receive a message confirming this.
If a client has medical information associated with their account, an account administrator must act on this request.
How a client cancels an account deletion request:
- Log in to their online account.
- From the home screen > click Profile > click Account / Profile details.
- Select Cancel request.
How to view account deletion requests:
- A notification is sent to the provider when a client has requested the deletion of an account.
- Receipt of new notifications will add a dot beside the bell icon on your account header.
- Click on the bell icon to view Notifications.
- Select the Deletion requests filter on the left sidebar.
- Click on the client’s name to view their profile. A deletion request warning will also be displayed on the client profile page.
How to reject an account deletion requests:
- Navigate to the client’s profile information.
- On the deletion request banner, click Reject.
- Check the box to Send the client an email. This will open an email editor, where you can provide the client with the reason for rejecting their request. Leave the box unchecked if you do not wish to send a notification.
- Click Reject.
How to delete an account:
- Navigate to the client’s profile information.
- On the deletion request banner, click Review.
- If you wish to proceed to delete the client’s account, click Delete.
Before proceeding to delete a client account that has associated medical data, it is important to be mindful of your obligations regarding the storage of medico-legal data.
Deletion request notifications:
- Once a client account has been deleted, a strike-through will be applied to the notification and the account deleted will be recorded on the notification.
- If a client cancels a deletion request, it will automatically be removed from the notifications list.