This article will explain how client account deletion requests are managed through the Full Health platform.
Clients have the option to request the deletion of their account on the Full Health Medical platform. They can easily make this request by logging in to their online account.
How a client requests account deletion
- Log in to their online account.
- From the home screen > click Profile > click Account / Profile details.
- Select Request account deletion.
- If there is no associated medical data, their account will be automatically deleted, and they will receive a message confirming this.
If a client has medical information associated with their account, this request must be actioned by an account administrator.
How a client cancels an account deletion request
- Log in to their online account.
- From the home screen > click Profile > click Account / Profile details.
- Select Cancel request.
How to view account deletion requests
- A notification is sent to the provider when a client has requested deletion of an account.
- Receipt of new notifications will add a dot beside the bell icon on your account header.
- Click on the bell icon to view Notifications.
- Select the Deletion requests filter on the left side bar.
- Click on the client's name to view their profile. A deletion request will be noted on the client profile page.
- If you wish to proceed to delete the client's account, click on Delete profile & Account.
Before proceeding to delete a client account that has associated medical data, it is important to be mindful of your obligations regarding the storage of medico-legal data.
Deletion request notifications
- Once a client account has been deleted, a strike through will be applied to the notification and Account deleted will be recorded on the notification.
- If a client cancels a deletion request, it will automatically be removed from the notifications list.