How to manage location changes

Providers can choose to provide clients with the option to change their appointment location when rescheduling. To facilitate this functionality:

• Location changes must be selected in the programme options.
• Appointment rescheduling must be selected for all programme groups.

How a client reschedules to a different location

• Log in into their account > select Upcoming appointments.
• Click on Reschedule > select Change location.
• Select Choose for the alternative location > click on the Calendar to select the date required.
• Select the required time > click Update time slot.

How to restrict a client to a single location

Clients will be restricted to a single location if:

1. The programme option Allow reschedules to a different location is set to No.
2. When booking a client from the provider schedule, the box Limit client rescheduling to [group name] is checked.