How to customise cancellation and reschedule messages

Cancellation and reschedule messages can be added at both programme and group level.

To add a programme reschedule message

• From the top bar click on More > select Programmes > click on the required programme name.
• Enter your required reschedule message.
• The reschedule message is presented to the client if they opt to reschedule an appointment.

To add a programme group reschedule message

• From the top bar click on More > select Programmes > click on the required programme name.
• Select Groups > click Open on the required programme group.
• Select Edit group configuration > add your reschedule message > click Submit.
• The reschedule message is visible to the client:
  • When conducting online appointment reschedules.
  • In their booking confirmation email.

To add a programme group cancellation message

• From the top bar click on More > select Programmes > click on the required programme name.
• Select Groups > click Open on the required programme group.
• Select Edit group configuration > add your cancellation message > click Submit.
• The cancellation message is visible to the client:
  • If they opt to cancel their appointment online.