When an online or in-clinic payment is completed through Full Health, a health insurance-compliant receipt is automatically created and made accessible to the client.
Receipts will include an itemised breakdown of the product base price and any optional extras.
If partial payments are made, an updated receipt is issued when each payment is made to reflect the total amount received and any remaining balance.
Accessing receipts for clients
When a payment is made, a 'Payment notification’ email is automatically sent to the client and a receipt is included as an attachment.
A client can also download a copy of their receipt from their online account.
- Once logged in to their account, click the Profile tab.
- In the Order history section, click Orders.
- Click the appropriate assessment date > select Download receipt.
Accessing receipts for providers
- From the client profile page select Orders from the left sidebar.
- Click the appropriate order number > select Download receipt at the top of the page.
The receipt signatory will be the doctor assigned to the programme group. The signatory will be updated if the medical is approved by another doctor.