How to manage contract revenue

The Revenue feature within FH allows you to monitor and compare both the Forecast revenue and Actual revenue for a given contract, providing visibility of expected income against payments received.

Revenue terminology:

Organisation price: The amount charged to the corporate organisation when a medical is completed under the contract.

Early cancellation price: The amount charged to the corporate organisation for a medical cancelled within the early cancellation period.

Late cancellation price: The amount charged to the corporate organisation for a medical cancelled within the late cancellation period.

NOTE: The Late cancellation interval is configured within the programme group settings

No-show price: The amount charged to the corporate organisation for each medical where the participant does not attend their scheduled appointment.

Transactions: A record of all forecast and actual revenue activity associated with the contract.

Manual entries: Charges manually applied to a contract.

Forecasted revenue: The total expected revenue based on bookings made under the contract.

Actual revenue: The total revenue received from payments made for bookings under the contract.

Note: Forecast revenue becomes Actual revenue when a medical is dispatched, or when an applicable cancellation or no-show charge is triggered.

How to configure organisation prices

The first step in setting up contract revenue is to configure the client-facing and organisation pricing for each product included in the contract.

From the topbar, click More> select Contract Management > select the required organisation > click the contract name > from the left sidebar, select Pricing.
Select Edit on the three-dot action menu to customise client-facing pricing.
Set the Organisation price.
Where applicable, set the Early cancellation, Late cancellation and/or No-show prices.
Select Next.
Where applicable, customise client-facing add-on pricing.
Where applicable, set the Organisation, Early cancellation, Late cancellation and/or No-show prices.
Click Update.

How to configure revenue entry categories

Revenue entry categories allow frequently used additional charges to be predefined, making it quicker to apply them to a contract.

Click on your name > select Manage account from the dropdown menu.
From the left sidebar > select Revenue entry categories.
Click New Category
Enter a Name for the revenue entry category, e.g. Doctor phone call.
If required, enter a Code. The code is optional and must be unique within your company.
If applicable, enter a Default unit amount. This is the amount that will be automatically applied when the category is selected for a revenue entry.
The Default currency is automatically set based on your company’s country.
Click Create.

Note: The Default unit amount is optional. If no amount is configured, the amount can be entered when creating the individual revenue entry.

How to apply Revenue entries

Revenue entries allow additional charges that fall outside standard contract pricing to be recorded and tracked against a contract.

From the topbar, click More> select Contract Management > select the required organisation > click the contract name > from the left sidebar, select Revenue.
Click Add manual entry.
Select the Recognised at date. This determines the date on which the revenue is recorded.
Select the relevant Category from the drop-down menu, if applicable.
Enter a Description for the revenue entry.
Enter the Quantity. This defaults to 1.
Enter the Unit amount, if applicable.
Confirm the Total amount for the entry.
Select the Currency. This defaults to your company currency.
Enter any additional information in Notes, if required.
Click Create.

Transactions CSV

The Transactions CSV provides a detailed ledger of revenue activity for the contract and is primarily intended for reporting, reconciliation and accounting purposes.

Each row represents an individual transaction entry rather than a single medical or booking. As a result, the same medical may appear across multiple rows as revenue moves through different stages, for example from Forecast revenue to Actual revenue.

Positive and negative values should be interpreted as movements in the revenue ledger. For example, when forecast revenue is converted to actual revenue, the export may contain a negative forecast entry and a corresponding positive actual entry.

For a high-level view of contract performance, refer to the Forecast revenue and Actual revenue totals within the Revenue page. The CSV is better suited to detailed analysis, reconciliation and downstream reporting.

How to download a Transactions CSV

From the topbar, click More> select Contract Management > select the required organisation > click the contract name > from the left sidebar, select Revenue.
Click the Transactions tab.
Select Download CSV.